FAQs

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world. We strive to provide the very highest levels of responsiveness to you at all times.

WHEN WILL I RECEIVE MY DIY UKULELE?

All DIY Ukulele come to us first for a quality check. It typically takes 2 weeks for orders to get to our customers.

HOW MUCH DOES SHIPPING COST?

All your orders come with FREE shipping worldwide.

WHY DOES IT TAKE 2 WEEKS FOR MY DIY UKULELE TO ARRIVE?

It takes 1-3 days to verify, process, quality check and package your order. Then, it usually takes 7-10 days for your DIY Ukulele to arrive at your doorstep.

DO I GET CHARGED EXTRA FOR CUSTOMS DUTIES/TAXES?

No, your DIY Ukulele would be distributed from our warehouse that is located in the United States and you would not be responsible for any extra taxes or charges.

RETURN/REFUND POLICY?

To be eligible for a full refund of your order, request of order cancellation/refund must be made 24 hours after purchasing. This is due to our quick processing order fulfillment system that processes the order as soon it has been purchased and is sent out to be shipped right away. To request a refund please email us at DIYUkulele@gmail.com with you order number and reasoning of why you wish to cancel your order WITHIN 24HRS of placing your order.